All dog professionals need strong client communication skills. We tend to study canine behavior in great depth, while spending little or no time learning the many effective methods to communicate with the human end of the lead. Sarah Wilson's Masters work with Lesley University focuses on understanding the human/animal bond and how to facilitate behavior change...in the people.
This session focuses on:
- Separation between personal and professional persona
- Becoming "solution-focused" rather than "problem-focused"
- How to reframe, redirect and resolve
- Questioning for sensory-based rather than subjective, information
- What makes some clients "easy" or "difficult"
- Making client resistance work for you
- Understanding your magic bullet: A.C.E. (acknowledge, compliment, educate)
Presentation by: Sarah Wilson
Copyright © 2009, Tawzer Dog LLC
For over twenty years, Sarah Wilson has taught people how to have fun while training their pets.Her television work includes PBS' Nature Why We Love Cats and Dogs, Comcast's Pets On Demand www.selectondemand.com/channei.php?cid=28, New England Cable News Secret fife of Animals and Nick Jrs. A Pup Grows Up www.nickjr.com/shows/pup/index.jhtml. Her books on animal training and behavior include Dogology; My Smart Puppy; Good Owners, Great Dogs; Tails from the Barkside and Childproofing Your Dog. Sarah and her husband, fellow-trainer Brian Kilcommons, have written more than a dozen articles for Parade Magazine including two cover stories, Make that Tail Wag! & Adopt Me-Ow, which were nominated for the HSUS Genesis Award. Her print list includes The Oprah Magazine (most recently February, 2009), The Boston Globe, Philadelphia Inquirer, Cosmopolitan, Trends, W, New York Newsday, Parenting, Woman's Day, The Healthy Dog and Prevention Magazine and she is a regular contributor to WagReflex.com, Amazon's pet blog. A sought after lecturer for pet owners and professionals alike, her credits include: Tufts University School of Veterinary Medicine, Groomer's Expo, Guiding Eyes for the Blind, Inc., Pet Sitters International, American Council for the Blind, International Association of Canine Professionals. She is on the Advisory Committee for the Animal Rescue League's Center for Shelter Animals located in Boston.
No CEU's offered for this video per CCPDT.