Tawzer Dog |

FAQ

What is Tawzer Dog Video-on-Demand?

The easiest way to access Tawzer Dog’s continuing education videos for professionals in the pet industry from any device at an affordable price. 

How do I update my account information?

To update your account information click on the settings gear at the top right of the page. Within settings, you can edit your name, email, credit card, and password. 

How do I start watching the videos?

First, sign into your account. If you don't have an account, then let's get you one. It's super easy. Click “SIGN IN” at the top of the page to get started. If you have an account sign in at this time, if you do not have an account click "SIGN UP" and fill out the profile form. Second browse our videos and click on the titles of interest. From there you can select a purchasing option that best fits your budget (BUY, RENT or SUBSCRIBE).

What if I purchased VOD or DVDs in the past on your old website?

 

We will be constantly monitoring as new accounts are set up and running a comparison of that same email address on our old sites. If you have previously purchased a VOD we will provide you access to that VOD in your new account. If you have previously purchased a DVD we will provide you access to that VOD in your new account. This is a time consuming process, if you are in immediately need to access a title prior to us getting it loaded in your account, please click the blue help button in the right hand bottom corner of the website and submit a support ticket with the titles you need unlocked. Our support team will verify those titles have been previously purchased and immediately unlock access to them in your account. Notice: we will only unlock titles that were previously purchased from Tawzer Dog (not a 3rd party) and only dating back to 2012.

What does Tawzer Dog cost?

BUY- Almost all individual videos are available to BUY (varying prices depending on title). Your buying choices are VOD only (lifetime access to that video-on-demand) or VOD + DVD (lifetime access to that video-on-demand plus a DVD copy will be shipped to you).

RENT- Almost all individual videos are available to RENT for half the "buy price". All RENTS are limited to 48 hours. You will have 48 hour access to that video-on-demand. (No DVD option available for rent).

SUBSCRIBE- All videos in the Tawzer Dog library are accessable via a $49 monthly reocurrring subscription for individual plan (1 user) and $199 monthly reocurring business plans for coporate use (5 users). Larger corporate subscriptions are available upon request through info@tawzerdog.com. Some videos may only be available via a subscription. You pay the price you select when you sign up for an individual or business plan. You can also see the rate you're paying under your settings. Tawzer Dog may at times of promotions offer free trial periods.

How can I get more resources from Tawzer Dog?

If you are asking this question then you are seriously committed to your education in animal training and behavior…but you probably already knew that! Tawzer Dog continues to seek out opportunities and experts to film and produce videos, our library is always growing!

How do I cancel my account?

Click on the "My Account" link in the black header bar at top of website when you are logged in. Then click "offers" and you'll see the option to cancel.

What is Tawzer Dog?

Tawzer Dog exists to help animal trainers, behaviorist, vets, dog walkers, handlers and all other professionals in the pet industry realize and experience the power of +R training. 

How does billing work?

Tawzer Dog will automatically bill subcribers on a monthly basis. The billing cycle begins on the day of the month that you sign up for a Tawzer Dog subscription. For example, if you sign up on October 6, then every month on the 6th you will see a transaction on your account. Everything is automatic to make your life that much easier. Tawzer Dog will charge your payment method for BUY or RENT options at the time of purchase.

Can I gift Tawzer Dog to someone?

Whoa, we know you love this site but take it easy…we just launched. At this time gifts are not an option however we are building this option and it will be released in a future update.

I have a code. How do I use it? 

Enter the code into the “coupon code” box on the checkout page.

 I'm having issues streaming the videos, what do I do? 

We suggest taking the following steps:

  1. Check to make sure you're connected to the Internet
  2. Refresh the page
  3. Log out and log back in
  4. Check to make sure that your device's operating system is up to date
  5. Pray
  6. Send us an email support@tawzerdog.com or click the "contact technical support" tab on the right edge of the screen or give us a call at 1.208.639.1321

Who can use my account? 

This is a personal account that can only be used by you and your family. We do have a group subscription for multi-user corporate use.