SHIPPING POLICY

SHIPPING METHOD-We offer shipping by United States Parcel Service (USPS) Priority Mail, USPS Priority Mail International and United Parcel Service (UPS).

TIMING OF SHIPMENT- In most cases your order will be shipped with the next 1-2 business days after placing your order (excluding holidays), and if applicable, will arrive at its destination within the timeframe specified by the shipping method you selected (however, please see backorder policy below).

TRACKING YOUR ORDER- When your order ships, you will receive an email confirming shipment to the same email address you used when placing your order. 

BACKORDERS- With the exception of DVDs produced by Tawzer Dog LLC, we cannot guarantee that we will have all items in stock all the time. If your item is not in stock and is not expected to be in stock within two weeks, we will contact you with details of the backorder or a possible substitute item if there is one available. If you have a critical or time-sensitive need, feel free to email us at support@tawzerdog.com or call us toll-free 1-888-566-3003 to ensure your order reaches you you as soon as you need it.

SHIPPING TO PO BOXES and APO and FPO BOXES- Please note that United Parcel Service (UPS) cannot deliver a package to a PO Box. If you are choosing a UPS shipping method, please be sure to enter a physical street address. Orders being shipped to a military APO or FPO box must be shipped via the United States Postal Service (USPS) and cannot be shipped via UPS.

INTERNATIONAL DESTINATIONS- you will be charge for the cost of shipping at time your order is placed. All applicable additional processing and handling charges, duties and taxes charged at the time of importation will be assessed on a C.O.D. basis upon delivery to you. If you refuse delivery of the package based on any charges assessed or sought to be assessed by a carrier on a C.O.D. basis, while we will refund the cost of the products ordered if and when they safely are returned to our warehouse, we will not refund the shipping and handling charges associated with your order. In accordance with United States federal law, we are required to follow all export laws with respect to declaration and customs documentation.

We do not know how much additional cost the taxes, duties and/or additional processing and handling charges imposed by your country will be when you have your order shipped to you internationally. Tawzer Dog LLC is not accountable for any of these taxes, duties or charges; they are your sole responsibility and acceptance of this is implied when you place an order with us.

These shipping policies are subject to change without notice.

REFUND and WARRANTY POLICY

ALL SALES ARE FINAL.

WE ONLY ACCEPT RETURNS ON DEFECTIVE MERCHANDISE AND WILL REPLACE THAT PRODUCT.

All sales are final, however we do guarantee all merchandise purchased through Tawzer Dog LLC or our website www.tawzerdog.com against defects. If defective, the merchandise will be replaced at no charge.

No exchanges for credit, refunds or trade-ins allowed.

All DVDs are recorded in DVD-R format so be sure your player will play DVD-R before ordering.

Our warranty does not guarantee satisfaction with the content of any material offered on this site.

If you have any questions regarding our warranty, please email us at support@tawzerdog.com