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Customer Service

Shipping & Delivery

Shipping Method: All sales are FOB Boise, Idaho. We offer shipping by United States Postal Service (USPS) Priority & Media Mail, USPS Priority Mail International, USPS First Class International.

Timing of Shipment: In most cases your order will be shipped within the next 1-2 business days after placing your order (excluding holidays and large sales events), and if applicable, will arrive at its destination within the timeframe specified by the shipping method you selected.

Tracking Your Order: When your order ships, you will receive an email confirming shipment to the same email address you used when placing your order.

Backorders: With the exception of DVDs produced by Tawzer Dog LLC, we cannot guarantee that we will have all items in stock all the time. If your item is not in stock and is not expected to be in stock within two weeks, we will contact you with details of the backorder or a possible substitute item if there is one available. If you have a critical or time- sensitive need, feel free to email us at support@tawzerdog.com or call us 1-208-639-1321 to ensure your order reaches you you as soon as you need it.

International Destinations: You will be charged for the cost of shipping at the time your order is placed. All applicable additional processing and handling charges, duties and taxes charged at the time of importation will be assessed on a C.O.D. basis upon delivery to you. If you refuse delivery of the package based on any charges assessed or sought to be assessed by a carrier on a C.O.D. basis, we will refund the cost of the products ordered, less unpaid shipping costs, when they safely arrive at our warehouse. We will not refund the shipping and handling charges associated with your order. In accordance with United States federal law, we are required to follow all export laws with respect to declaration and customs documentation. We do not know how much additional cost the taxes, duties and/or additional processing and handling charges imposed by your country will be when you have your order shipped to you internationally. Tawzer Dog LLC is not accountable for any of these taxes, duties or charges; they are your sole responsibility and acceptance of this is implied when you place an order with us.

Changes to Shipping Policies: We reserve the right to change the terms of this policy from time to time with or without notice to you. It is your responsibility to periodically review the shipping policies on tawzerdog.com. Your continued use of tawzerdog.com and any offering or services provided on the website after the modifications will constitute acknowledgement and acceptance of the modified Terms.

Privacy & Security
Please see the PRIVACY POLICY via tab at bottom of page

Returns & Replacements
All DVD & Book sales are final: No exchanges for credit, refunds, or trade-ins are allowed.
DVD Warranty: If a DVD is defective, the DVD must be returned to Tawzer Dog LLC COD within 30 days of the purchase and a replacement DVD will be sent at no additional charge. A returned DVD in the DVD-R format that will play on a Tawzer Dog DVD-R player will not be considered defective. So please verify that your DVD player or software accepts DVD-R format.

Purchasing Policy

Agreement: By making a purchase from this website and by breaking the seal on any DVD sent to you, you are agreeing to these OnLine Purchase terms. If you do not agree to these terms, do not place orders on this website.

DVD-R Universal Format: All DVDs are recorded in DVD-R universal format so be sure your DVD or computer player will play DVD-R format before ordering.

Refusal to sale to persons intending to rent the materials to others for a fee: Tawzer Dog LLC has the right to refuse to sell to anyone at any time. Tawzer Dog LLC is not willing to sell any of its products to persons or businesses that rent, or intend to rent, the materials they purchase to other persons for a fee. Each person who directly, or indirectly through another, makes a purchase on this website or who breaks the seal on a DVD is certifying that they are not purchasing, and have not asked anyone else to make a purchase for their benefit, for purpose of renting those materials to others for a fee. Any misrepresentation will be considered a fraudulent purchase and the person fraudulently obtaining those materials directly or indirectly from Tawzer Dog LLC will be obligated to return the materials to Tawzer Dog LLC. Any purchase price paid will be refunded. Any person who refuses to return those materials, agrees that an injunction would be the appropriate relief since it would be impossible to measure in money the damages that will accrue to Tawzer Dog LLC by reason of its materials being available for rent on an unauthorized website.

Copyrighted Restrictions: All DVDs and books sold by Tawzer Dog LLC are copyrighted. As a purchaser of copyrighted materials, you DO NOT have the right to do the following:


The DVD or book may not be reproduced or copied.

The contents of the DVD or book may not be altered, added to, combined with other materials, or used in derivative works.

The contents of the DVD or book cannot be displayed or read in public, commercially, or for a profit. Also the sound from the DVD cannot be payed in public, commercially, or for a profit.

The DVD or book may not be uploaded to a web-server, web-host, or video host.

Payment, Pricing & Promotions

Buyer will pay for all DVDs and products ordered on this website. Buyer will pay the price set forth on the website plus applicable taxes and shipping costs. All DVD & Book sales are final when placed.

Enforcement
tawzerdog.com is controlled by us from our offices in Eagle, Idaho, and the statutes and laws of Idaho shall be controlling, without regard to the conflicts of laws principles. If any party brings suit or action against the other for relief, declaratory or not, arising out of this agreement, the prevailing party as determined by the court or arbitrator shall recover against the other party all court costs and disbursements together with reasonable attorneys fees. This agreement shall be enforceable in the Fourth Judicial District of the State of Idaho or the United States District Court for the State of Idaho. The parties consent to the exclusive personal jurisdiction of that court in resolving any dispute under this agreement or related to tawzerdog.com

Changing of Purchasing Terms

We reserve the right to change these OnLine Purchase Terms from time to time with or without notice to you. It is your responsibility to periodically review tawzerdog.com and the OnLine Purchase Terms applicable to purchasing materials from Tawzer Dog LLC. Your continued use of and any offering or services provided on the website after the modifications will constitute acknowledgement and acceptance of the modified Terms.